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IMPORTANT NOTICE: This program is traditionally a face-to-face classroom training program, but the Spring 2021 Semester section will be held online as we prioritize distance learning in response to the Novel Coronavirus (COVID-19).
Whether you're trying to improve morale, resolve employee relations issues, or correct performance problems, your success depends on your skill at bringing up issues constructively and then guiding the conversation in a productive direction.
This live/online workshop will provide you with practical ideas and techniques for addressing important issues and sensitive subjects in a way that increases the other person's willingness to discuss them maturely and hear your point of view. It will also help you keep the conversation on track and moving toward a productive conclusion.