Course Description

Leadership in Service Excellence is a one-day workshop focused on developing the techniques and skills critical to creating an exceptional service-oriented work environment. Participants will explore best practices for creating highly efficient service delivery teams and be introduced to leadership actions and behaviors that will lead to superior levels of customer service. Additional topics will include: understanding the core concepts of a high performing service rhythm; reviewing the element of the strategic approach to total service excellence model; and examining the “good, bad, and ugly” service experience stories.

The group will also examine profiles of great service delivery organizations in various industries, internal and external forces that are driving changes in service delivery operations, the service performance gap, and how organizational culture and team DNA factors influence service excellence. This workshop is geared towards frontline service supervisors, operations managers, and team leads, but is applicable to anyone in a service-oriented environment.

Applies Towards the Following Certificates


Enroll Now - Select a section to enroll in

Section Title
Leadership in Service Excellence
9:00AM to 3:30PM
Dec 10, 2020
Schedule and Location
Contact Hours
Course Fee(s)
Tuition (lunch included) non-credit $269.00
Section Fees
Required fields are indicated by .