IOD-STARTCCC-01 - START IDD-MH Care Coordinators and Case Managers Course
Course Description
The course consists of six weekly, webinar-style sessions via Zoom (105 minutes each), teaching best practices in providing strengths-based, trauma-informed, culturally competent service coordination to people with IDD and mental health needs. Each session will demonstrate how the information reviewed can be directly applied in the day-to-day support of people with IDD-MH and their families.
Registration is $229 per person and participants receive University of New Hampshire Continuing Education Units and a Certificate of Completion for IDD-MH Training for Care Coordinators & Case Managers.
Online registration is only available when paying by credit card. if you need to pay by check please email us at ncss.training.iod@unh.edu for further assistance.
Facilitators: Michelle Kluttz and Lacey Eaton
Who should attend?
- Managed Care Organization (MCO) Care Coordinators
- Case managers/Service coordinators
- Case management/service coordination supervisors & directors
- Program managers & training managers/coordinators
- Intake & intervention support specialists
Questions? Need support registering? Please contact the NCSS Training team at ncss.training.iod@unh.edu for support.
Course Outline
Session 1: Introduction: Guiding principles & approaches to effective care coordination in MH-IDD -
- IDD-MH disparities
- Biopsychosocial, trauma-informed, positive psychology approaches
- Building capacity to reduce restrictive service use: a humanistic approach to IDD-MH care coordination
- Engagement with your client
- Understanding the whole person, and cultural and linguistic competency
Session 2: Mental Health Aspects of IDD
- Overview of most commonly occurring MH diagnoses
- Biopsychosocial considerations
- Developing a common understanding of service needs across systems of care, resource and service discussion, who should be asked to assist?
Session 3: Care Coordination I: Understanding the service needs of people with IDD-MH
- The 3 A’s of service effectiveness
- The service recipients’ perspective
- Assessing service needs from a holistic perspective
- How to include the service user in the decision making process
Session 4: Care Coordination II: Working with Families
- History of family involvement within service delivery systems
- The family member’s perspective
- Building effective working relationships
- Cultural considerations of working with families
Session 5: Care Coordination III: Leadership vs Advocacy
- Exploring differences between leadership and advocacy
- Leadership & resources
- Race/class/culture matters
- Action planning for changes in workplace behavior, what is the role of the care coordinator?
Session 6: Care Coordination IV: Systemic Engagement
- Clarifying roles and responsibilities of team members
- Developing positive rapport
- Establishing a strengths-based, solutions-focused approach to meeting facilitation
- The importance of systemic linkages
- Virtual supports
Learner Outcomes
Course Learning Objectives
At the end of this course, participants will...
- Identify how common mental health conditions may present in persons with IDD
- Describe at least three (3) strategies aimed at improving systemic engagement and linkages
- List at least three (3) ways to include the perspective of the service recipient and their families in service planning and delivery
- Explain the differences between leadership and advocacy
- Apply skills and approaches learned within sessions to the supports and services delivered to individuals with IDD-MH and their families
Continuing Education
In order to receive a NCSS Certificate of Completion and University of New Hampshire CEUs (10.5 contact hours/1.05 UNH CEUs) participants must:
- Attend each weekly Zoom session
- Actively participate in each session
- Communicate with facilitator about any questions or feedback
- Complete pre-survey, session evaluations & post-survey
- If unable to attend a particular session, a recorded version will be available
Recommendations
Tech Recommendations
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Testimonials
“I enjoyed this training session: Leadership and advocacy. It reminded me to clarify my own values as a leader, and why I became a support coordinator.”
“A very positive and motivational training.”
“I am an ED of an area agency, and we need so much more of this training. I was able to already put some of this to use in dealing with the local hospital, LMHC and an individual in crisis.”