PDT-BusLM-12 - Conflict Resolution through Effective Communication

Course Description

This course has been pre-approved for SHRM PDC

This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions.

Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution.

Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop.

This course has been approved for SHRM PDCs

Applies Towards the Following Certificates

• Communication Skills : Electives
• Human Resources Management : Electives
• Leadership & Management : Electives
• Supervisory Skills : Required Workshops