PDT-BusLM-02 - Enhancing Performance and Accountability

Course Description

Giving feedback to employees is a crucial and difficult task. It is not only a necessary effort from a legal perspective, but essential to meet the goals of higher productivity and satisfied employees and customers. Because it requires both objectivity and sensitivity - and is a skill like any other – it deserves attention and training.

Well documented and helpful performance feedback are essential to motivating employees and ensuring workplace effectiveness. This session will identify approaches, key actions, and tools for promoting individual and organizational responsibility and accountability. It will also offer suggestions on how to implement cultural changes that promote and support individual and organizational success. Supervisors, managers, and evolving leaders will leave with immediately applicable approaches that integrate into their personal styles. Whether the performance evaluation approach is hierarchical or 360, delivering critique effectively – i.e. talking so people will listen and listening so people will talk – is best served by well-trained supervisors and staff.

This course has been approved for SHRM PDCs

Applies Towards the Following Certificates

• Human Resources Management : Electives
• Leadership & Management : Electives
• Supervisory Skills : Electives