Course Description

Providing excellent customer service is a required competency in most industries today, including healthcare. But healthcare providers face certain challenges that other industries may not. Front line administrators are working with patients who may be ill, in pain, and worried about their ability to pay for services. This workshop will delve into the many aspects of the patient experience, from direct interactions, patient perceptions, building a patient-focused culture, and focusing on the continuum of care.

Thank you for your interest. This course is not open for enrollment at the present time.

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