Course Description

"Your expectations are unreasonable.”
"That's not within the scope of my duties.”
"I'm not the only one who does this. Whom else have you talked to?”

If you have heard any of these or similar responses, this session is for you! Don't let diverting, evasive or challenging detours take your conversation down a different path.

Discover how to answer challenges and deliver feedback in a way that is objective and minimizes defensiveness.

Learn ten different communication tools to keep your conversation focused and on track. This workshop will show you will how to deliver feedback in an objective and non-judgmental manner, how to respond to challenging rebuttals calmly and assertively, and will allow you to practice ten communication tools to keep your conversation on track and your conversation under control.

Applies Towards the Following Certificates


Thank you for your interest. This course is not open for enrollment at the present time.

Please use the “Request Information” button to be placed on an email list for future communication.

Required fields are indicated by .