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Course Description

"Your expectations are unreasonable.”
"That's not within the scope of my duties.”
"I'm not the only one who does this. Whom else have you talked to?”

If you have heard any of these or similar responses, this session is for you! Don't let diverting, evasive or challenging detours take your conversation down a different path.

Discover how to answer challenges and deliver feedback in a way that is objective and minimizes defensiveness.

Learn ten different communication tools to keep your conversation focused and on track. This workshop will show you will how to deliver feedback in an objective and non-judgmental manner, how to respond to challenging rebuttals calmly and assertively, and will allow you to practice ten communication tools to keep your conversation on track and your conversation under control.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Section Title
10 Tools to Keep Your Feedback and Conversations on Track
Type
Seminar/Workshop
Days
Th
Time
9:00AM to 3:30PM
Dates
Mar 03, 2022
Schedule and Location
Contact Hours
6.0
Course Fee(s)
Tuition (includes lunch) non-credit $269.00 now or pay later
Section Fees
Instructors
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