This course has been pre-approved for SHRM PDC
This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions.
Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution.
Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop.