Course Description

Who is your "difficult person"? Co-workers, supervisors, managers or customers can be difficult to work with at times.

Learn how to identify and isolate the difficulty, to understand and manage "your own" buttons, how to improve communication, how to manage conflict, and how to maintain healthy power balances in the work relationship. 

Applies Towards the Following Certificates


Thank you for your interest. This course is not open for enrollment at the present time.

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