Course Description

Residential Program at the Mountain Club on Loon Mountain

This multi-day residential program for leaders and managers will combine a variety of activities, team and group discussions, presentations, and case studies that are designed to help you become a high performing leader.

You will gain the practical tools, techniques, and operating philosophy necessary to reach higher levels of team and organizational performance. It will also help you understand what you need to do to create an ideal operating state, with a set of guiding principles that will not only inspire your organization or teams to achieve the new vision, but will allow for the creation of a very special and enabling organizational culture that supports all efforts.

Core program themes that will be presented and explored will help you craft a strategy for dramatic increases in the performance of you and your organization. The objective will be to enhance, transform, and elevate your leadership skills; teach you how to better develop high performing teams, create operational excellence, and shape your organizational culture into one of engagement. The bottom line will be to create personal standards of excellence and organizational greatness.

The program will be a combination of presented material, team/individual activities and debriefings, and lessons learned that can be applied at your organization.

Course Outline



6:00 - 7:30 pm — Meet and Greet Reception & Welcome Dinner

7:30 - 8:00 pm — General Program Overview and Introduction

8:00 - 9:30 pm — Team Formation and Team Challenge Activities

During this session, participants will form smaller teams of approximately five to seven individuals. Your team will come up with a name, logo, and tagline. This activity will be followed by a Team Challenge Activity, debrief, and development of lessons learned from the activity.


6:00 - 7:30 am — Early Bird Coffee available in the Lobby

7:30 - 8:30 am — Breakfast

8:30 -10:30 am — Presentation, Activities and Challenges, and Group Discussion

Organizational Change, Management Challenges, Personal Profile

There are many forces that come into play that lead to organizational changes and present serious challenges to leaders, not the least of which are economic fluctuations, global competition, and personnel issues. During this session, you will explore and discuss how these forces impact your leadership and challenge your abilities. Through presentation, team activities, debriefing, and discussion, you’ll increase your keen awareness of what you need to develop as a leader to be able to effectively and successfully meet the challenges you face. Both individual and team activities will hone your practical abilities as a leader and manager. Part of this session will also focus on the “Coming Vision of the Future” and will include video case presentations and group discussion. You will also complete Part One of the Personal Profile.

10:30-10:45 am — Break

10:45 am - Noon — DISC Activity

During this session you’ll break into DISC teams to tackle two key questions: what are the things that make team membership rewarding and satisfying; and what are the things that team members need to be mindful of to ensure they are being effective and not having a negative effect on their team members? Material will also be presented about DISC, including the strengths and limitations of a high DISC manager. You’ll conclude this portion of the program with the Johari Window Think Tank Activity and you’ll engage in a discussion about your top three strengths and areas of caution.

Noon - 1:00 pm — Lunch in The Mountain Club

1:00 - 2:05 pm — The Road to High Performance

Part One: Organizational Awareness, Team and Business Development

You will begin this session with an activity on Supply Change Reengineering that will demonstrate and teach you how to recognize process inefficiencies, and provide reengineering concepts to improve process efficiency. Following this activity, you’ll dive deeper into the nuts and bolts of high performance and what it takes to create high performing teams. You’ll explore models of highly effective teams, and discuss the stages of team development. You’ll also participate in team activities that will illustrate the material discussed, and enhance your own team leadership abilities while examining characteristics and personal attributes that contribute to team success.

2:05 - 3:00 pm — New Product Development Business Simulation

It isn’t enough these days to simply maintain the products or services that your company or organization offers. New product development is always going to be a key factor in helping your organization grow. This session will give you an opportunity to simulate the process that is needed for effective new product development.

3:00 - 3:15 pm — Break

3:15 - 5:00 pm — Process Management and Kaizen

Going Lean and Continuously Improving

Lean management and continuous process improvement are not functions solely applicable to manufacturing processes. For organizations to be competitive and remain financially viable, these functions must be applied across the board in your organization. This afternoon session will use a Kaizen video case study and group discussion to help you better understand how to apply these tools in a real world situation, how to go lean while continuously improving, and how to eliminate major areas of waste in an organization without killing its heart, soul, and bottomline.

5:00 - 6:00 pm — Relax and Rejuvenate

Use this time to take a break, walk the grounds of Loon Mountain, enjoy the lounge, visit the spa or fitness center, or simply relax and contemplate the beautiful New England landscape.

6:00 - 7:30 pm — Dinner in The Mountain Club

7:30 - 8:45 pm — Group Dynamics Business Simulation

This simulation will give you an opportunity to experience firsthand the effects of competition within a group and the alternative strategies available for groups to enhance the overall performance of the organization. The bottom line — what happens when silo behavior clouds a group’s decisionmaking behavior?


6:00 - 7:30 am — Early Bird Coffee available in the Lobby

7:30 - 8:30 am — Breakfast

8:30 - 9:45 am — The Road to High Performance

Part Two: Becoming an Exceptional Leader

Exceptional leadership skills are developed and then constantly honed with each situational experience. In this session, focus on breakthrough thinking. You’ll profile the major differences between breakdown thinking vs. breakthrough thinking as the means of creating positive organizational changes that sustain the gains. Through activities, team presentations, debriefings, and the material presented, you’ll concentrate on what characteristics are common among highly effective leaders. This will be an opportunity for you to reflect on your own characteristics and what aspects you currently possess, those which you need to develop, and those you want to improve upon.

9:45 - 10:00 am — Break

10:00 - 11:00 am — Case Studies and Models of Excellence

This session will include video case studies, team analysis, and discussion that further your understanding of the elements of leadership. The two cases you’ll focus on are Pike Place Fish Market and Pfizer (what happened to CEO Jeff Kindler and Senior VP of HR Mary McLeod).

11:00 am - 12:30 pm — Leadership vs. Management

Knowledge and Skills Domains Model

This final session will include an overview of the Knowledge and Skills Domains model, with team activity, and a presentation on the model specifics. It will be followed by a summarization of organizational culture and a presentation on the elements of a positive culture.

12:30 - 1:30 pm — Special Lunch, Awards, and Wrap-Up

Applies Towards the Following Certificates


Thank you for your interest. This course is not open for enrollment at the present time.

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