PDT-BusLM-150 - Facilitating The Multi-Generational Workforce

Course Description

Because this is the first time in American history where there have been as many as four and five generations in the workplace, a new kind of tension has emerged. It's not uncommon for groups to stereotype and judge one another, which naturally has a negative effect in the workplace.

Trying to change someone else's perspective, approach, and/or style may feel like a losing battle. It is more effective to capitalize on each other's strengths and assets.  Masterful communicators can connect with people from various generations by adapting, collaborating, and negotiating common ground.

Engaged employees make all the difference, but employee engagement isn't one-size-fits all. An excellent work environment is one that supports all generations, responds to diversity, builds on strengths, offers options, develops people's understand of differences, and trains people to communicate effectively. 

Applies Towards the Following Certificates

• Communication Skills : Electives
• Human Resources Management : Electives
• Leadership & Management : Electives
• Supervisory Skills : Electives