PDT-BusLM-166 - Elevate Your Influence: Advanced Techniques for Constructive Conversations
Course Description
In today’s results-driven, multi-generational, and often virtual, work environment, the art of engaging in productive conversations is more crucial than ever. Whether it's navigating a challenging discussion, fostering better relationships, or driving towards better results, the ability to communicate effectively can significantly reduce stress and enhance performance.
This seminar, led by an expert with over three decades of experience in interpersonal relationships and constructive conversations, offers a thoughtful, collaborative approach to communication that leads to better outcomes and stronger relationships.
This seminar is highly interactive but will not require participants to do role plays. We do, as a group, brainstorm how to handle different conversations participants want help with, but without playacting.
Participants will also get a copy of the facilitator’s book Dealing with a Difficult Co-Worker.
Key Learnings:
- How to Set Yourself Up for Success
- What to do before having an important conversation to increase the likelihood it will go well
- How to avoid the common mistakes people make that sabotage them before they ever say a word
- How to work with your own anger, frustration, or fear before the conversation, so you’ll be at your best
- When to speak up and when to wait
- How To Start Conversations Off Right
- How to avoid words and phrases that naturally trigger defensiveness
- How to signal “I come with an open mind”
- Phrases you can use to help the person open up and say what they need to say
- How to address “repeat offenders” and not get caught up in Groundhog Day conversations
- How to Get a Derailed Conversation Back on Track
- What to do if you start to get upset and come on too strong
- How to get the conversation back on track if the other person starts getting upset
- When to take a time out and when not to
- “Pro Tips”
- Phrases you can “copy and paste” that foster high level trust and psychological safety
- How to flex your approach to match the other person’s personality and communication style
Applies Towards the Following Certificates
- Communication Skills : Electives
- Leadership & Management : Electives
- Supervisory Skills : Electives