PDT-BusPM-49 - Influencing with Authority: Emotional Intelligence for Project Managers
Course Description
Influence Without Authority: Emotional Intelligence for Project Managers
Project managers rarely have formal authority over the people they depend on to deliver. Success comes down to the ability to influence stakeholders, sponsors, and team members, often under pressure, with competing priorities and strong emotions in the room. Technical skill and good process are not enough if people are not engaged, aligned, and willing to follow your lead.
Emotional intelligence is the foundation of effective influence. It is the ability to recognize and manage your own emotions, understand the emotions of others, and use that awareness to build trust, navigate conflict, and move people to action. This workshop focuses on practical ways project managers can influence without authority, including:
- Understanding emotional intelligence and its link to influence
- Building self-awareness and managing your own reactions
- Reading and understanding stakeholders and team members
- Building trust and credibility
- Communicating and persuading with empathy
- Developing your personal influence plan
A variety of activities, case studies, and role plays will be done within the classroom to build skills and create a comfortable, practical learning environment. Participants will leave the workshop with a variety of tools and techniques they can use right away on their projects.
Topics
- Why emotional intelligence matters for project managers and the role of influence without authority
- The four components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
- Recognizing emotional triggers and managing stress, pressure, and difficult moments
- Stakeholder analysis through an emotional lens: understanding motivations, concerns, and communication preferences
- Active listening, empathy, and asking questions that uncover what people really need
- Building trust and credibility with sponsors, stakeholders, and project teams
- Influencing styles and persuasion techniques: choosing the right approach for the person and the situation
- Having difficult conversations: negotiating, saying no, and managing resistance and conflict
- Influencing in virtual and cross-cultural environments
- Practicing influence skills through real-world scenarios, case studies, and role plays
Applies Towards the Following Certificates
- Project Management : Electives